Contact

If you need to contact us regarding a power outage, call our Operations Center at 920-766-5988

As your community-owned utility, we work hard each day to anticipate your needs and exceed your expectations. Feel free to let us know how we can serve you even better.

Business Hours: 7:30 a.m. – 4:00 p.m.

In Person: 
777 Island Street
P.O. Box 1777
Kaukauna, WI 54130-7077

By Phone: 920-766-5721

By Fax: 920-766-7698

By Email:  [email protected]

Emergency Phone Number: 920-766-5988

Billing/Customer Service: 920-462-0234

Electrical Problems: For electrical problems such as a power outage, flickering lights, downed power lines, or other problems related to electrical power service to your home or business, call us at 920-766-5988.

Water Service Problems: For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call us at 920-766-5988.

Scheduled Service Work (non-emergency): Are you looking to repair, upgrade or build new electric service? For scheduled service work (non-emergency), contact us at (920) 462-0222. Service days are Tuesdays and Fridays.

Diggers Hotline: 800-242-8511

Call before you dig! Kaukauna Utilities would like to remind you that when you are planning projects that require any digging, there may be underground utilities that could be affected. Please, plan ahead and call Diggers Hotline before you dig to have utilities located and marked.

811: a new FCC-designated national N-11 number created to help simplify contacting one-call centers across the country. This quick and efficient service will notify the appropriate utilities, who then send to the requested site to mark the approximate location of underground lines.

Directions to Our Office

From Milwaukee 

Take Interstate 41 north from Milwaukee to Highway 441 North. Follow 441 North to exit CE, then east to Highway 55. Head north on Highway 55 (Crooks Avenue at round a bout) into town. As you are going north on Crooks Avenue/Highway 55, you will pass Citizens Bank on the right. At the bottom of the hill, turn right onto Dodge Street. Stay on Dodge Street for two blocks. The Kaukauna Utilities office is on the left.

From Madison 

Take Highway 151 east out of Madison to Highway 41 north, then Highway 441 North. Follow Highway 441 North to exit CE, then east to Highway 55. Head north on Highway 55 (Crooks Avenue at round a bout) into town. As you are going north on Crooks Avenue/Highway 55, you will pass Citizens Bank on the right. At the bottom of the hill, turn right onto Dodge Street. Stay on Dodge Street for two blocks. The Kaukauna Utilities office is on the left.

From Green Bay 

Take Interstate 41 south out of Green Bay to the Highway 55 Kaukauna Exit. Follow Highway 55 south. Turn left at Catherine Street and follow the road over a lift bridge, single span bridge, and then two blocks and over a short canal bridge. There is a substation past the canal bridge on the left and the back of our building is on the right. Follow the road around to the right. You will come to the front of the KU office building.

Key Contacts

Jeff Feldt
General Manager
Tel 920-462-0218

Eric Miller
Manager of Engineering & Electric Distribution
Tel 920-462-0214

Lonnie Pichler
Electric Distribution Superintendent
Tel 920-462-0217

Steve Engebos
Energy Services Representative
Tel 920-462-0251

Mike Pedersen
Manager of Generation and Operations
Tel 920-462-0220

Kevin Obiala
Water Superintendent
Tel 920-462-0233

Denise Vanderloop
Manager of Human Resources
Tel 920-462-0226

Don Krause
Manager of Information Technology
Tel 920-462-0244

Clara Pickett
Manager of Finance & Administration
Tel 920-462-0239

Conservation / Incentive Programs

There are a number of incentive programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of incentives for you, too.

Find Incentives

Additional Resources