Kaukauna Utilities to Welcome New General Manager

Kaukauna Utilities (KU) has hired Michael Avanzi as the new general manager for the community’s not-for-profit electric and water utilities. Avanzi will take over the role of current General Manager Jeffery Feldt, who will soon retire after 20 years of service to KU and 40 years in the utility industry. “We are very pleased to […]

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September 2021 Bill Inserts

This month’s bill inserts are now available: Residential Bill of Rights Public Power Week Electric & Water Rates

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Kaukauna Utilities Receives National Awards for Helping Community through Pandemic

The American Public Power Association is recognizing Kaukauna Utilities (KU) with two awards for efforts the utility made during the pandemic. KU is the recipient of both the Sue Kelly Community Service Award and the E.F. Scattergood System Achievement Award. The Sue Kelly Community Service Award recognizes “good neighbor” activities that demonstrate the commitment of […]

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National Leadership Award Bestowed on General Manager of Kaukauna Utilities

Jeff Feldt, general manager at Kaukauna Utilities (KU), received the Mark Crisson Leadership and Managerial Excellence Award during the American Public Power Association’s National Conference in Orlando, Florida on June 22, 2021. The award recognizes managers at a utility for steering the organization to new levels of excellence, leading by example, and inspiring staff to […]

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June 2021 Bill Inserts

This month’s bill inserts are now available: Water Conversation Appliance Rebate Kaukauna Public Library Newsletter

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Scam Alert – June 2021

SCAM ALERT – We have been made aware of a phone scam (calls and texts) which threatens immediate disconnection because of past-due balances. This is a scam! Kaukauna Utilities will never ask customers to make an immediate payment over the phone or via text to avoid disconnection. Those who receive the call should not provide […]

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May 2021 Bill Inserts

This month’s bill inserts are now available: Tree Trimming/Electric Rules Focus on Energy – FREE Energy-Saving Pack  

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2021 Residential Customer Feedback Survey

We want your feedback: Kaukauna Utilities to survey residential customers. In order to serve customers better, Kaukauna Utilities is conducting a residential survey to gather insights on overall satisfaction with the local utility. Kaukauna Utilities’ customers may receive a letter in April asking for their feedback about the quality of customer service the utility provides. […]

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Semi-Annual Hydrant Flushing – Spring 2021

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 19, 2021.  The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

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Winter Moratorium Ending Soon

The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances and hardships. Our goal is not to disconnect, but to be flexible and work with each individual customer’s needs. Our […]

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