Semi-Annual Hydrant Flushing – Fall 2020

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, September 21, 2020.  The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

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Electronic Recycling Event Canceled

Due to the current situation around the COVID-19 pandemic, we have decided to postpone the September 12th Electronics Recycling Event. Please watch our website and social media for updates on a Spring 2021 event. We apologize for any inconvenience.

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OMS Case Study

Not only has our new Outage Management System (OMS) enabled us to better communicate with customers during outages, but it has also improved processes and efficiencies for staff. Check out this case study, put together by our OMS solution provider (dataVoice), to learn more about the integration.  

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Face Coverings Required in KU-Owned Buildings/Facilities

Effective Wednesday, July 22nd, face coverings will be required when inside any KU-owned building/facility for all visitors, as well as staff, to help prevent the spread of COVID-19. The current guidance from the Centers for Disease Control and Prevention (CDC) recommends the wearing of face coverings to slow the spread of COVID-19. Face coverings prevent […]

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Get a Smart Thermostat

Kaukauna Utilities understands that the cost to heat your home with electric baseboard can add up quickly. To help combat those costs, we are now offering a program that gives KU customers the opportunity to purchase a smart thermostat for $25.  KU has partnered with Mysa – a leading smart thermostat provider – to offer […]

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Focus on Energy – LED Lighting Sale

Kaukauna Utilities has partnered with Focus on Energy to offer customers deep discounts on LED Lighting (including free shipping). Shop the FOCUS ON ENERGY® pop-up shop online starting today Monday, June 15th (sale runs through June 29th)! Get great deals sent directly to your home for FREE! With increased time at home with the whole […]

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Outage Management System

Introducing a new Outage Management System (OMS) from Kaukauna Utilities! The OMS is a user-friendly solution for customers to stay informed during a power outage. Using the convenience of text messaging, we can quickly and easily communicate about power outages in your area. Visit the “Outages” page for more information and to enroll today – […]

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Payments through Third Party Applications

Note to customers – please be aware when making payments through third party websites or applications like Doxo, Papaya, etc. Payments made via third parties are typically charged an additional processing fee and are delayed in getting to us (resulting in late payments). To pay in real-time and for free, please use the KU customer […]

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Kaukauna Utilities Recognized as a Reliable Public Power Provider

Kaukauna Utilities has retained its top Diamond Level Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service.  Kaukauna Utilities first earned RP3® designation in 2006 and has held the top Diamond level since 2012. The RP3 designation, which lasts for three years, recognizes public power […]

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