Start, Stop, or Upgrade Service

Start Service

If you are a new customer to Kaukauna Utilities or if you are simply moving from one address to another and are a current customer, you need to fill out an Application for Service for billing purposes. We must have two days advance notice to process your application.

Application for Service Customer Consent Waiver Form Validation Form

Stop Service

Use this form only if you are moving out of the Kaukauna Utilities service area and are closing your account. You can also terminate service by calling our office at (920) 766-5721.

Terminate Service Form

Upgrade Service

Kaukauna Utilities line crew is available on Tuesdays and Fridays to do service upgrades. KU does require a 48 hour notice for scheduling. 

Just click on the links below for an application. Print, fill out and bring in to our office located at 777 Island Street in Kaukauna. Applications can also be mailed to Kaukauna Utilities, PO Box 1777, Kaukauna WI 54130-7077 or faxed to (920) 766-7698.

Residential Service Application

New Construction

Please complete the form that is applicable to you and return it to us in person or via email, regular mail or fax.

Kaukauna Utilities line crews are available for new service connects on Tuesdays and Fridays. KU does require a 48-hour notice.

Residential Service Application Non-Residential Service Application Wiring Compliance and Certification Form


Conservation / Incentive Programs

There are a number of incentive programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of incentives for you, too.

Find Incentives

Additional Resources