Kaukauna Utilities (KU) Water Department serves residents and businesses within the City of Kaukauna – approximately 7,000 customers. We have over 100 miles of water mains throughout our service territory, pulling from five (5) wells. 1,000,000 gallons of water are pumped through the distribution system daily. In total, there are three (3) Iron Removal Filter Plants. There are two (2) water towers that hold 500,000 gallons each – one on the south side of the city (between Tanner and Quinney schools) and one on the north side (near HWY 41).
Over the past 110 years, KU has worked hard to produce drinking water that meets or exceeds all state and federal drinking water standards. We continually strive to adopt new and better methods for delivering the best quality drinking water to you. As new challenges to drinking water safety emerge, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education, while continuing to serve the needs of all our water users.
KU is committed to providing safe, reliable, and affordable water and electricity for its customers. Please see our Frequently Asked Questions below. If you have other questions or issues, please give us a call at 920-766-5721.
Water Department FAQ
+ Is KU water supply from groundwater or surface water?
KU water supply is from groundwater. But what’s the difference between groundwater and surface water?
Water supply for human consumption comes from two sources: groundwater and surface water. There are differences in surface water and groundwater quality. Each source of water has a unique set of contaminants and neither water source can ever be entirely free from water contaminants.
Groundwater is located underground in large aquifers and must be pumped out of the ground after drilling a deep well. Filtration through the soil helps clean groundwater. Groundwater is water contained in or by a subsurface layer of soil or rock.
According to the Wisconsin Department of Natural Resources (DNR), groundwater is the main source of water supply for about two-thirds of Wisconsin residents. It provides drinking water for a majority of the rural population who do not have access to public water-supply systems. Some major cities rely solely on groundwater for all their needs.
Surface water is found in lakes, rivers, and streams and is drawn into the public water supply by an intake. Surface water can be affected by numerous physical variables such as topography, land cover, soil conditions, mineralogy, and ground-water conditions, all of which may be affected by geologic conditions.
+ Is it ok for drinking water to have contaminants?
The Safe Drinking Water Act (SDWA) defines the term “contaminant” as meaning any physical, chemical, biological or radiological substance or matter in water. Therefore, the law defines “contaminant” very broadly as being anything other than water molecules. According to the EPA, drinking water may reasonably be expected to contain at least small amounts of contaminants and that some drinking water contaminants may be harmful if consumed at certain levels in drinking water while others may be harmless. The EPA states that the presence of contaminants does not necessarily indicate that the water poses a health risk.
+ Is KU water safe?
KU is a regulated Utility committed to working with, and complying to, all standards required by all state and federal agencies regarding water quality, as well as continuing to deliver safe and reliable water as we have for the past 110 years. KU meets or exceeds all contaminant level standards currently set by state and federal agencies and continues to make improvements to the water system when practicable.
While KU does have hard water, it is safe for consumption. According to the USGS, “the constituents that contribute to hardness (generally calcium and magnesium ions) are not toxic; that is, they do not cause harmful health effects.”
+ How often does KU test their water?
Testing of the KU water system is performed weekly by a state certified lab to verify the non-existence of bacteria and harmful contaminants. Fifteen samples a month are pulled from the DNR approved sample sites within the distribution system. For details on the results of the KU water testing, take a read through the annual water quality report, found here. Make sure to read the “table talk” section to best understand the results.
+ Where can I find the annual water quality reports?
Click here for the annual water reports.
+ Where can I go to read more about drinking water standards and regulations?
+ Why do I get white residue buildup on my faucets and fixtures?
The white residue that you see on your faucets and fixtures is calcium buildup (limescale). This happens with water that carries dissolved calcium salts (calcium carbonate or calcium bicarbonate). This is very common with hard water but is not harmful.
Hard water tends to leave this white residue not only on faucets and fixtures, but also on dishes and mechanical parts of water-using appliances (dishwashers, refrigerators, washers, etc.)
+ Why does my water sometimes smell?
KU water is treated with sodium hypochlorite (chlorine). That is the only smell you should get from our water. If you are getting a rotten or sewer smell when you turn your faucet on, that is from your drains and/or traps. If this happens, we suggest cleaning or disinfecting your drains and/or traps.
Chlorine is used in water treatment to kill parasites, bacteria, and viruses but does not cause harmful health effects.
+ What is Kaukauna’s ‘water hardness’?
KU water supply is obtained from deep underground wells. Well water, or groundwater, is usually hard water. The hardness is naturally occurring from weathering of limestone, sedimentary rock and calcium bearing minerals.
Our water contains 48 grains of hardness per gallon.
+ Since KU has hard water, are there any suggestions for maintaining appliances?
To help maintain appliances, routine care is key. We also suggest having a properly sized water softener for your household size (people). With questions, a licensed plumber or water softener company can assist. Otherwise, we always welcome questions or concerns – 920-858-9180.
+ What should I do if I have a lead water service or if I have lead piping in my home or business?
Please call our Water Superintendent at 920-858-9180 to get on our replacement list. If you are unaware if you have lead piping, we will send a representative out to inspect.
The KU annual water quality report covers all testing performed between January 1 and December 31 and is published in July each year (covering the prior years testing results). Click here to view the 2021 report.
For more information about this report, or for any questions relating to your drinking water, please call the Water Department at (920) 858-9180.
ppm (part per million) ppb (part per billion) pCi/L (picoCuries per liter of air) The concentration of radon gas is not measured directly but rather by the radioactivity it produces. It is expressed in picoCuries per liter of air, or “pCi/L“. A Curie is a unit of radioactivity equivalent to 1 gram of radium and the prefix “pico” means a trillionth Range (Low to High) Maximum Contaminant Level (MCL) Maximum Contaminant Level Goal (MCLG) Maximum Residual Disinfectant Level (MRDL) Maximum Residual Disinfectant Level Goal (MRDLG)
+ Click here for definitions of terms used in the water report.
Parts per million, or milligrams per liter (mg/L). Compared to the volume in an Olympic-size swimming pool (660,000 gallons), the volume in 1 ¼ two-liter bottles (2 ½ liters) represents 1 part per million.
Parts per billion or micrograms per liter (µg/L). Compared to the volume in an Olympic-size swimming pool (660,000 gallons), the volume in ½ teaspoon represents 1 part per billion.
The highest and lowest concentrations found in KU water tested throughout 2019.
The highest level of a contaminant that is allowed in drinking water. MCLs are set as close to the MCLGs as feasible using the best available treatment technology.
The level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety.
The highest level of a disinfectant allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.
The level of a drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.
ppm (part per million)
ppb (part per billion)
pCi/L (picoCuries per liter of air)
The concentration of radon gas is not measured directly but rather by the radioactivity it produces. It is expressed in picoCuries per liter of air, or “pCi/L“. A Curie is a unit of radioactivity equivalent to 1 gram of radium and the prefix “pico” means a trillionth
Range (Low to High)
Maximum Contaminant Level (MCL)
Maximum Contaminant Level Goal (MCLG)
Maximum Residual Disinfectant Level (MRDL)
Maximum Residual Disinfectant Level Goal (MRDLG)