Customer Driven, Community Minded, Environmentally Responsible

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 6th, 2026.  The flushing will be done during daylight hours from 6:30 a.m. to 2:30 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

Replacing Failing and Aging Water Treatment Infrastructure Remains a Priority Kaukauna Utilities (KU) is providing an update on its Water Treatment System Improvement Project (a project four years in the making) following higher-than-anticipated construction bids. The increases are being driven by rising costs of materials and labor along with additional infrastructure requirements. As a result, […]