Take our Survey!

We are looking for feedback from our customers! Please take our survey to let us know how we are doing in multiple categories – communications, providing services, power restoration, overall satisfaction, and more. Here at KU, we value customer service. We go the extra mile to provide friendly local service. Your feedback is greatly appreciated! […]

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July 2023 Bill Inserts

This month’s bill messages include: Are you prepared? Occasionally, utility services may be interrupted by unanticipated events such as storms. Sign up to receive text alerts about power outages at your service address on our website, KaukaunaUtilities.com/Outages. Having a storm emergency kit is also beneficial. It should include candles, matches, working flashlight, battery powered radio, […]

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June 2023 Bill Inserts

This month’s bill messages include: Are you prepared? Occasionally, utility services may be interrupted by unanticipated events such as storms. A storm emergency kit should include candles, matches, working flashlight, battery powered radio, spare batteries, first-aid kit, water, and non-perishable snacks. Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from […]

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Online Bill Pay Reminder

Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from customers using online bill pay through their bank’s website. If you’ve experienced this issue, or to avoid any future issues, please enter the account number exactly as shown on this bill, including the dash.   Feel free to contact us if […]

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Kaukauna Utilities Recognized as a Reliable Public Power Provider

Kaukauna Utilities (KU) has earned a Diamond Level Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. Of the 2,006 municipal utilities nationwide, only 130 hold this diamond level status. Of those 130, KU is one of nine municipal utilities in Wisconsin to hold the […]

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May 2023 Bill Inserts

This month’s bill inserts include: Tree Trim/Electric Code Kaukauna Public Library – Summer Events This month’s bill messages include: Sales tax is charged on the electric portion of residential utility bills from May 1 through October 31. You will see sales tax reflected on this bill. Also, if you are a City of Kaukauna sewer […]

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April 2023 Bill Inserts

This month’s bill inserts include: Drinking Water Week Coloring Contest Focus on FREE Energy Savings This month’s bill messages include: Reduce clutter piles and save trees with paperless billing! Did you know it takes 2-4 minutes to write a check and prepare a bill payment for mailing? Sign up for Autopay to save valuable time […]

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Drinking Water Week – Coloring Contest

Enter our Coloring Contest Taking place May 7th-13th, Drinking Water Week is a celebration recognizing the vital role water plays in everyday life. This year, we encourage customers to recognize and honor the critical work that our KU water professionals accomplish around the clock to deliver quality tap water. Water conservation means using our limited […]

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Hydrant Flushing – Spring 2023

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 10, 2023.  The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

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2023 Bill Pay Assistance Available

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique […]

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