News

Please note our temporary seasonal customer service hours: Our customer service team is available by phone at 920-766-5721: Monday – Thursday: 7:30AM – 4:00PM Friday: 7:30AM – 12:00PM In-person assistance is available: Monday – Thursday: 9:00AM – 4:00PM Friday: 9:00AM – 12:00PM For power outages or water emergencies, our operations center remains available 24/7 at […]

‘Project Energy’ guides audience through energy conservation Kaukauna Utilities (KU) is teaming up once again with The National Theatre for Children (NTC) to help local school staff teach and motivate the next generation of community leaders. In 2025, NTC will visit five area schools, including over 1,000 students and teachers. “It is such a positive […]

This month’s bill inserts include: PSC Residential Bill of Rights Tree Trimming and Electric Code This month’s bill messages include: Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, May 3, 2025, from 8:00 – 11:00 am at Kaukauna Utilities Warehouse (300 Island Street, Kaukauna). Entrance is […]

**Update – Due to the cold weather, hydrant flushing will be pushed back one week. We will now start flushing on Monday, April 7th. The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, March 31, 2025.  The flushing will be done during daylight hours from 6:30 a.m. to 2:30 p.m.  The flushing […]

Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, May 3rd, 2025 from 8:00-11:00am at the Kaukauna Utilities Warehouse (300 Island Street, Kaukauna) – enter from Elm St. See the event flyer for details on this year’s event. Event questions? Call 920-955-3760. Free to Recycle Electronics Please remove all […]

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances […]

This month’s bill inserts include: Bill Pay Assistance – Available Agencies Focus on Energy – Free Energy Saving Packs This month’s bill messages include: Kaukauna Utilities is proud to be a public power utility. This means we are COMMUNITY-OWNED, NOT-FOR-PROFIT, AFFORDABLE, RELIABLE, and ENVIRONMENTALLY RESPONSIBLE! Visit www.publicpower.org to learn more about why a public power […]

This month’s bill inserts include: 1000 Islands Seedling Sale 2025 Electric Rate Proposal This month’s bill messages include: MyAccount is our all-in-one tool to help manage your account and help you save energy and money. With just a few clicks, managing your utility account is easier and more efficient. Compare rate plans, view usage trends, […]

Save at night. Charge your way to savings! Take control of your energy costs with our Nighttime EV Charging Plan! By shifting your electricity use to off-peak hours (12:00am to 5:00am), you can benefit from lower rates and significant savings. Originally designed for electric vehicle owners, this new plan is available to all residential customers. […]

This month’s bill inserts include: 2024 Year in Review This month’s bill message include: Happy New Year from us all at Kaukauna Utilities! Best wishes for health, happiness and prosperity in 2025! Attention: High School Seniors – Ready to take the next step toward your dreams? Apply today for the Kaukauna Utilities scholarship! As your […]