News

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 6th, 2026.  The flushing will be done during daylight hours from 6:30 a.m. to 2:30 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

Replacing Failing and Aging Water Treatment Infrastructure Remains a Priority Kaukauna Utilities (KU) is providing an update on its Water Treatment System Improvement Project (a project four years in the making) following higher-than-anticipated construction bids. The increases are being driven by rising costs of materials and labor along with additional infrastructure requirements. As a result, […]

Save the date for the 2026 Electronics Recycling Event – Saturday, April 25th, 9am – noon – hosted by the City of Kaukauna and Kaukauna Utilities. Details coming soon!

This month’s bill inserts include: Focus on Energy – Free Energy-Saving Pack Payment Assistance – Moratorium Ends Soon This month’s bill messages include: If you can afford $0, you can afford energy efficiency. KU’s Shared Savings Program helps cover the upfront cost of qualifying energy efficiency upgrades, with repayment on your monthly bill. In many […]

Kaukauna Utilities Announces New 5-Year Strategic Intent Kaukauna Utilities is pleased to share our new 5-year Strategic Intent, developed by our leadership team with input from employee feedback and future-focused planning discussions held throughout last year. This Strategic Intent reinforces our commitment to providing safe, reliable, and affordable power along with high-quality water service, while […]

This month’s bill inserts include: 1000 Islands Tree Seedling Sale This month’s bill messages include: Please help us reduce energy and keep our roadways well lit. Day burners are streetlights that run continuously. They should shut off, but do not. This wastes energy and costs all of us money. Dark streetlights can be hazardous, especially […]

The latest KU Connect – Residential edition is now available. Each quarter, the KU Connect brings together important updates from Kaukauna Utilities in one place — from what we’ve been working on and where we’re headed, to practical tips, customer resources, and community event announcements. Read the latest, view older editions, and sign up here: […]

A lot happened in 2025! Our 2025 Year in Review is here – and it’s packed with highlights from the past year. From long-term infrastructure improvements, ways we supported customers, and local initiatives that strengthened the community, this recap shares the progress that shaped the year. Take a quick look at what was accomplished (and […]

This month’s bill inserts include: 2025 Year in Review Hearing Notice (electric rate case) This month’s bill messages include: Happy New Year from us all at Kaukauna Utilities! Best wishes for health, happiness and prosperity in 2026! ATTENTION: HIGH SCHOOL SENIORS! Ready to take the next step toward your dreams? Apply today for the Kaukauna […]