News

Kaukauna Utilities (KU) is proud to announce it has received three recognitions from the American Public Power Association (APPA), highlighting the utility’s commitment to safety, reliability, and continuous improvement. Safety Award of Excellence – Diamond Level KU earned the APPA Safety Award of Excellence with a Diamond designation for 2025, the highest level of recognition […]

This month’s bill inserts include: Kaukauna Public Library Summer Programs This month’s bill messages include: Manage your account anytime! With MyAccount, our customer portal, managing your utility account is fast and simple. Track your usage, pay your bill, set up alerts, enroll in paperless billing or auto-pay, and more – all in one convenient place. […]

The latest KU Connect – Residential edition is now available! Information includes: Water Treatment Project Update Manage your Utility Account with MyAccount Electronic Recycling Event Bill Pay Assistance Stay Alert for Scams Inflation Reduction Act Programs Each quarter, the KU Connect brings together important updates from Kaukauna Utilities in one place — from what we’ve […]

This month’s bill inserts include: Water Treatment Project – Fact Sheet PSC Residential Bill of Rights Tree Trimming/Electric Code This month’s bill messages include: Scams targeting utility customers are unfortunately becoming more common, so it’s important to stay alert. Scammers may pretend to be from Kaukauna Utilities and try to trick you into giving up […]

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 6th, 2026.  The flushing will be done during daylight hours from 6:30 a.m. to 2:30 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

Replacing Failing and Aging Water Treatment Infrastructure Remains a Priority Kaukauna Utilities (KU) is providing an update on its Water Treatment System Improvement Project (a project four years in the making) following higher-than-anticipated construction bids. The increases are being driven by rising costs of materials and labor along with additional infrastructure requirements. As a result, […]

Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, April 25th, 2026 from 9:00am – noon at the Kaukauna Utilities Warehouse (300 Island Street, Kaukauna) – enter from Elm St. See the event flyer for details on this year’s event. Call 920-246-7143 with questions. All free thanks to Kaukauna […]

This month’s bill inserts include: Focus on Energy – Free Energy-Saving Pack Payment Assistance – Moratorium Ends Soon This month’s bill messages include: If you can afford $0, you can afford energy efficiency. KU’s Shared Savings Program helps cover the upfront cost of qualifying energy efficiency upgrades, with repayment on your monthly bill. In many […]

Kaukauna Utilities Announces New 5-Year Strategic Intent Kaukauna Utilities is pleased to share our new 5-year Strategic Intent, developed by our leadership team with input from employee feedback and future-focused planning discussions held throughout last year. This Strategic Intent reinforces our commitment to providing safe, reliable, and affordable power along with high-quality water service, while […]