The American Public Power Association is recognizing Kaukauna Utilities (KU) with two awards for efforts the utility made during the pandemic. KU is the recipient of both the Sue Kelly Community Service Award and the E.F. Scattergood System Achievement Award. The Sue Kelly Community Service Award recognizes “good neighbor” activities that demonstrate the commitment of […]
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Jeff Feldt, general manager at Kaukauna Utilities (KU), received the Mark Crisson Leadership and Managerial Excellence Award during the American Public Power Association’s National Conference in Orlando, Florida on June 22, 2021. The award recognizes managers at a utility for steering the organization to new levels of excellence, leading by example, and inspiring staff to […]
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This month’s bill inserts are now available: Water Conversation Appliance Rebate Kaukauna Public Library Newsletter
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SCAM ALERT – We have been made aware of a phone scam (calls and texts) which threatens immediate disconnection because of past-due balances. This is a scam! Kaukauna Utilities will never ask customers to make an immediate payment over the phone or via text to avoid disconnection. Those who receive the call should not provide […]
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This month’s bill inserts are now available: Tree Trimming/Electric Rules Focus on Energy – FREE Energy-Saving Pack
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We want your feedback: Kaukauna Utilities to survey residential customers. In order to serve customers better, Kaukauna Utilities is conducting a residential survey to gather insights on overall satisfaction with the local utility. Kaukauna Utilities’ customers may receive a letter in April asking for their feedback about the quality of customer service the utility provides. […]
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The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 19, 2021. The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m. The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes. If employees […]
More »The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances and hardships. Our goal is not to disconnect, but to be flexible and work with each individual customer’s needs. Our […]
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SCAM ALERT – We have been made aware of a phone scam requesting immediate payment due to a billing error and if payment is not made, the customer will be disconnected. This is a scam! Kaukauna Utilities will never ask customers to make an immediate payment over the phone to avoid disconnection. Those who receive […]
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Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, April 24, 2021 from 8:00-11:00am at the Kaukauna Utilities Warehouse (300 Island Street, Kaukauna) – enter from Elm St. See this flyer for details on this year’s event. Free electronics: CPU Towers iPods CD Players Coffee Machines Power Supplies Drills […]
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