News

Introducing a new Outage Management System (OMS) from Kaukauna Utilities! The OMS is a user-friendly solution for customers to stay informed during a power outage. Using the convenience of text messaging, we can quickly and easily communicate about power outages in your area. Visit the “Outages” page for more information and to enroll today – […]

Note to customers – please be aware when making payments through third party websites or applications like Doxo, Papaya, etc. Payments made via third parties are typically charged an additional processing fee and are delayed in getting to us (resulting in late payments). To pay in real-time and for free, please use the KU customer […]

Kaukauna Utilities has retained its top Diamond Level Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service.  Kaukauna Utilities first earned RP3® designation in 2006 and has held the top Diamond level since 2012. The RP3 designation, which lasts for three years, recognizes public power […]

NOTICE KAUKAUNA UTILITIES WATER DEPARTMENT The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 20, 2020.  The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to […]

We have broke our record for hydro production! In March 2020, KU set an all-time monthly hydro production record of 17,503,000 kWh’s, beating the old record set in March 2016 by 8,000 kWh’s. Hydro production made up 42% of our total customer load for the month. We are extremely proud that our investment in local […]

Thanks to a concerted effort by the State of Wisconsin and the U.S. Small Business Administration, Wisconsin small businesses and private non-profits are now eligible for SBA’s Economic Injury Disaster Loans to meet the needs of payroll, accounts payable, and fixed debt payments during the COVID-19 pandemic. The loans are available for up to $2 million, with […]

The April 25th Electronics Recycling Event has been rescheduled to September 12th, 2020. We apologize for any inconvenience, but due to the current situation surrounding COVID-19, we decided it was best to postpone this event for the safety of everyone. Thanks for your understanding!

Pay online using your credit card without a fee!   KU has eliminated the customer paid convenience fee on credit card, debit card and e-check transactions as part of our ongoing  effort to make bill payment as easy and convenient as possible for our customers. As announced yesterday, if online payments were made starting March 17th, […]

As the situation with the COVID-19 virus has progressed, please know that the safety of our customers and employees is our number one priority. Effective beginning of business day on Tuesday, March 17th until further notice, the front lobby at Kaukauna Utilities will be closed to the public. We apologize for any inconvenience this may […]