June Bill Messages

This month’s messages include: Utility services may be interrupted by unanticipated events like storms. To ensure your safety and keep you informed during emergencies, please update your contact information with us. This allows KU to notify you of outages, updates, and restoration time for electric and Kaukauna water services. Remember to have an emergency kit […]

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Kaukauna Utilities Moving Forward with Generational Water Enhancements

In a landmark decision at the May 23rd, 2024 meeting, the Kaukauna Utilities (KU) Commission voted unanimously to revolutionize the city’s water treatment process in a move that will fortify the city’s water supply for generations to come. This transformative project will see the construction of state-of-the-art water treatment plants employing reverse osmosis or nanofiltration […]

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Lead Service Line Removals

At Kaukauna Utilities (KU), we ensure that our drinking water meets or exceeds all federal and state standards when it leaves our filtration plants. However, lead can still enter the water through corrosion of lead service lines, pipes, and plumbing fixtures. Our Lead Testing and Corrosion Control Since 1992, we have been testing water for […]

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Update Your Contact Info and Enroll in Pre-Authorized Payment Today

Stay Connected and Simplify Your Payments with Us! At Kaukauna Utilities (KU), safety and customer service are our top priorities. We recently sent out a direct mail piece encouraging all customers to take two important actions: Update Your Contact Information: Ensure we can reach you quickly during emergencies or outages. Sign Up for our Pre-Authorized […]

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Kaukauna Utilities Awarded $1 Million Grant for Geothermal Solar HVAC Project

Kaukauna Utilities (KU) is proud to announce that it has been awarded a $1 million grant from the Public Service Commission of Wisconsin (PSCW) to support its Geothermal Solar Heating, Ventilation, and Air Conditioning (HVAC) Project. This grant, part of the Energy Innovation Grant Program, represents a significant investment in advancing clean energy solutions and […]

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We want your feedback: KU to survey residential customers.

In order to serve customers better, Kaukauna Utilities is conducting a residential survey to gather insights on overall satisfaction with the local utility. Kaukauna Utilities customers may receive an email in May asking for their feedback about the quality of customer service the utility provides. The utility is collaborating with its wholesale power supplier, WPPI […]

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Electrical Safety Coloring Contest

Hey there, budding artists and safety enthusiasts! Ready to showcase your creativity while learning about electrical safety? May is all about sparking awareness, and we want YOU to join in on the fun with our Electrical Safety Coloring Contest! Deadline for entry is June 10th. Winners will be awarded $25 Chamber Bucks and a KU swag […]

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May Bill Inserts & Messages

This month’s insert includes: Electrical Safety Coloring Contest Kaukauna Library Summer Programs This month’s messages include: Sales tax is charged on the electric portion of residential utility bills from May 1 through October 31. You will see sales tax reflected on this bill. Also, if you are a City of Kaukauna sewer customer, Seasonal Sewer […]

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Kaukauna Utilities Honored with National Award for Outstanding Safety Practices

Kaukauna Utilities (KU) has earned the American Public Power Association’s Safety Award of Excellence for safe operating practices in 2023. The utility earned Diamond Status in the category for utilities with 60,000 to 109,999 worker-hours of annual worker exposure. Last year, KU had yet another year of zero lost time injuries. “We are thrilled to […]

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Thank You to Our Mutual Aid Partners

Amidst the challenges posed by the recent winter storm, area Public Power utilities rallied together. We extend our deepest gratitude to our mutual aid partners who helped during this challenging time, tirelessly working alongside our team to rebuild power lines and restore power to our customers. Thanks for being there when we needed you the […]

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