January 10, 2024

Kaukauna Utilities Seeks Input from Customers on Water Quality, Satisfaction and Future Infrastructure Investments

Kaukauna Utilities (KU) is committed to delivering safe and reliable drinking water to our community. With the upcoming completion of a water study, KU is looking at potential water system enhancements and updates to aging infrastructure. To ensure KU continues to meet and exceed customer expectations, KU invites you to participate in a Water Quality & Customer Satisfaction Survey.

As part of KU’s ongoing commitment to enhance water quality, service delivery and customer satisfaction, KU is asking for your valuable insights and experiences. Your input will help KU better understand your satisfaction with the water service KU provides.

By sharing your thoughts, you contribute to the ongoing commitment to enhance water quality and customer satisfaction in our community! As a thank you for your input, customers who take the survey by February 9th, 2024 will receive a $5 bill credit. The credit will be applied to your bill after the survey closes.

The survey is quick and easy to complete, and your responses will remain confidential. To participate, please click here. The survey will remain open until Friday, February 9th. A paper copy of the survey is available at the KU main office, located at 777 Island Street, Kaukauna. Paper fliers with the QR code will also be available at the Kaukauna Public Library and Kaukauna City Hall.

KU also invites customers to save the date for an upcoming water department open house tentatively scheduled for Tuesday, April 16th. The open house will provide customers the opportunity to engage with KU staff regarding the status of potential changes to the water system, see the water filtration process firsthand and get a glimpse into KU’s aging water infrastructure.

Thank you for being a valued customer of Kaukauna Utilities! KU appreciates your commitment to helping with providing safe, reliable, and high-quality water service to our community.

To receive the $5 bill credit:

  • Must be a Kaukauna Utilities water customer
  • Must submit survey by Friday, February 9th, 2024
  • Must provide name and account number in survey submission
  • Maximum of one bill credit per account

For further information on KU’s water system, and to stay updated on the water study and future infrastructure enhancements, please visit the Kaukauna Utilities water department page on our website.