July 6, 2023

July 2023 Bill Inserts

This month’s bill messages include:

Are you prepared? Occasionally, utility services may be interrupted by unanticipated events such as storms. Sign up to receive text alerts about power outages at your service address on our website, KaukaunaUtilities.com/Outages. Having a storm emergency kit is also beneficial. It should include candles, matches, working flashlight, battery powered radio, spare batteries, first-aid kit, water, and non-perishable snacks.

Attention City of Kaukauna sewer customers – Sewer rates increased effective July 1, 2023. Your current bill is pro-rated based on the old rate of $8.00/100 Cubic Feet of water use and new rate of $8.75/100 Cubic Feet of water use. The storm water rate is also pro-rated from $9.00/Equivalent Runoff Unit (ERU) on impervious surfaces to $9.75/ERU. If you have any questions, please call our customer service line at 920-462-0234.

Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from customers using online bill pay through their bank’s website. If you’ve experienced this issue, or to avoid any future issues, please enter the account number exactly as shown on this bill, including the dash.