OUT OF POWER: 920.766.5988 General: 920.766.5721 Billing: 920.462.0234

March 16, 2020

COVID-19 Virus – KU Office Closed

As the situation with the COVID-19 virus has progressed, please know that the safety of our customers and employees is our number one priority. Effective beginning of business day on Tuesday, March 17th through Monday, April 13th, the front lobby at Kaukauna Utilities will be closed to the public. We apologize for any inconvenience this may cause, and appreciate your understanding during these unprecedented times. Please see below for the multiple payment options offered to customers:

  • Online Credit/Debit Card – Make a payment online at https://www.kaukaunautilities.com/services/pay-bill-access-account/. You will need your account number. Please note that we are working with our third-party payment processor to eliminate the convenience fee as soon as possible. If you are charged a fee for your credit/debit card transaction starting March 17th , we will automatically refund the fee on your next bill, you do not have to contact us.
  • Online via your bank’s online bill payment page. The majority of banking institutions offer a free bill pay feature. You will need to enter your account number as it appears on your bill.
  • Preauthorized Payment – Payment is automatically deducted on your due date. Setup for this option available here – https://www.kaukaunautilities.com/services/payment-information/pre-authorized-payment/
  • Check payments can be mailed using the return envelope included with your billing statement.
  • By Phone using credit/debit card or e-check – Call our dedicated Paymentus Corporation toll free number at 1-877-360-3485.
  • Dropbox – Payments can be placed in the drop box located in the front parking lot at KU.  We will collect these payments and process throughout the day.

For any customer service related questions concerning your account, please call 920-462-0234. And be assured, our focus throughout this situation does not change – providing you with safe and reliable service!