Kaukauna Utilities advises electric customers who are behind on their bills to make payment arrangements with the utility to avoid service disconnection.
The Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills for any period of time, including the winter months.
The state Public Service Commission established the annual moratorium — from Nov. 1 to April 15 — to protect customers from service disconnection during harsh Wisconsin winters. Kaukauna Utilities does what it can to collect unpaid bills from the moratorium in order to keep electric rates low in our community.
To prevent disconnection, Kaukauna Utilities urges customers to call now to make payment arrangements. The utility will negotiate payment options with customers. Situations can arise that make it difficult for customers to pay their bills. Kaukauna Utilities would like to help these people make suitable payment arrangements to avoid shutting off their service. To make payment arrangements or to explore payment options with the utility, call the utility at 920-462-0234 between 7:30 AM and 4:00 PM Monday through Friday.