News

Kaukauna Utilities (KU) has officially received approval from the Public Service Commission of Wisconsin (PSC) and the Wisconsin Department of Natural Resources (WDNR) for key portions of its Water Treatment System Improvement Project, allowing construction to move forward on a reverse osmosis (RO) water treatment plant. Project Timeline Remains on Track The approvals keep the […]

This month’s bill messages include: Summer Energy Savings – Don’t sweat the summer heat! Keep your energy bills under control and stay cool this summer with some simple tips. For the biggest savings, ensure that your air conditioning unit is well-maintained and replace its filter when it gets dirty. Also make sure to grill outdoors […]

The 2025 Annual Water Quality Report is now available; watch your mailbox for a copy! This report gives you a comprehensive overview of all parameters detected during testing throughout 2025, along with valuable insights about your drinking water. Questions or concerns? Feel free to reach out to our water department at 920-858-9180.

Kaukauna Utilities (KU) is proud to announce it has received three recognitions from the American Public Power Association (APPA), highlighting the utility’s commitment to safety, reliability, and continuous improvement. Safety Award of Excellence – Diamond Level KU earned the APPA Safety Award of Excellence with a Diamond designation for 2025, the highest level of recognition […]

This month’s bill inserts include: Kaukauna Public Library Summer Programs This month’s bill messages include: Manage your account anytime! With MyAccount, our customer portal, managing your utility account is fast and simple. Track your usage, pay your bill, set up alerts, enroll in paperless billing or auto-pay, and more – all in one convenient place. […]

The latest KU Connect – Residential edition is now available! Information includes: Water Treatment Project Update Manage your Utility Account with MyAccount Electronic Recycling Event Bill Pay Assistance Stay Alert for Scams Inflation Reduction Act Programs Each quarter, the KU Connect brings together important updates from Kaukauna Utilities in one place — from what we’ve […]

This month’s bill inserts include: Water Treatment Project – Fact Sheet PSC Residential Bill of Rights Tree Trimming/Electric Code This month’s bill messages include: Scams targeting utility customers are unfortunately becoming more common, so it’s important to stay alert. Scammers may pretend to be from Kaukauna Utilities and try to trick you into giving up […]

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique circumstances […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 6th, 2026.  The flushing will be done during daylight hours from 6:30 a.m. to 2:30 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

Replacing Failing and Aging Water Treatment Infrastructure Remains a Priority Kaukauna Utilities (KU) is providing an update on its Water Treatment System Improvement Project (a project four years in the making) following higher-than-anticipated construction bids. The increases are being driven by rising costs of materials and labor along with additional infrastructure requirements. As a result, […]